
Marker Center Leadership
Frequently Asked Questions
Leverage for your “Mighty Middle” - Increase Capping Agents in Your Market Center
Level Up Program Overview For Leadership
Level Up serves as a leverage tool for Market Center leadership, providing the benefits of additional staff support without the need for hiring more employees. The program is designed to increase agent retention, drive production, and stabilize revenue by engaging the "mighty middle" agents into higher production and rescuing those agents who may be at risk of leaving.
Level Up offers a structured coaching, accountability, and business development system that supports agents giving leverage to team leaders and Market Center staff, becoming a seamless extension of the Market Center's leadership.
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Leverage for Leadership: Functions as additional staff without increasing payroll, allowing Market Center leadership to focus on growth and recruiting.
Hybrid Coaching Model: Combines daily group coaching and one-on-one mentorship for agent development.
Performance Tracking: Uses the CTE system to measure agent progress and business growth.
Daily & Weekly Accountability Meetings: Ensures agents stay on track and actively work toward capping.
Needs Analysis & Business Planning: Helps agents create a roadmap to increase transactions quickly.
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The Agent’s split increases by 10% from their current split, and the Market Center & Level Up split the Company Dollar 50/50.
EXAMPLE: If the agent is currently at a 70/30 split, the agent goes to a 60/40 split (agent continues to pay the 6% royalty out of their portion). Agents keep 60% of their commission, while 40% goes to the Market Center which is split 50/50 with Level Up. (60/20/20)
Market Center benefits from continuous revenue with a non-capping model while in the program.
Existing listings, signed buyer agreements and pending transactions are excluded from the program.
The company dollar does not count toward capping during this period as it is a continuous split model.
No Financial Burden on the Market Center
No start up fees, monthly fees or overhead costs for participation.
The program's success is directly tied to agent performance—if agents don’t earn, the program doesn’t profit.
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Effortless Agent Onboarding
We are introduced to agents via text message from the team leader or other Market Center Leadership. A template is provided. Market Center staff simply sends text invitations to agents; Level Up handles all follow-ups and scheduling.
MCA process is covered at onboarding meeting with MCA
Level Up acts as an extension of the Market Center staff
Agreement is between agent and Market Center—not Rosalie & Wallace.
Commitment & Exit Policy
45-day notice required to exit (can be given after month 5½).
No opt-out once an agent commits—coaching support begins immediately.
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Provides Leadership Leverage
Eliminates the need to hire additional staff while still supporting agent growth.
Reduces workload for Team Leaders and Market Center staff.
Re-engage & Re-recruit Agents
Helps retain agents at risk of leaving.
Focuses on immediate production through prospecting activities, not just long-term nurturing of potential clients.
Increase Market Center Revenue
Converts more agents into true cappers over time.
Leverage to help Market Center reach goals for agent count, retention, productivity, market share, Profit and Profit Share.
Ensures a steady stream of income through a continuous split model.
Aligns with KW Systems & Models
Ensures agents follow proven business strategies to maximize success.
Ties business planning directly to 411 tracking and conversion metrics.
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We Become Part of Market Center Leadership, Not a Separate Entity
Level Up is seamlessly integrated into Market Center operations, fostering collaboration and shared goals.
Agents see it as an extension of leadership, not an external program.
Supports Recruiting & Retention
Helps retain existing agents and attracts new agents from outside KW.
Works alongside the Productivity Coach (PC) as support for agents after graduating from PC.
Agent Achievements Are Celebrated
Agents are Celebrated when they reach Capper volume and recognized for their business growth though they remain on a continuous split.
Keeps agents motivated and engaged within the Market Center.
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Agents Who Work With Us See:
Leading better conversations, building your reputation, and turning your network into real business.
Sharper questions that guide discussions with genuine curiosity instead of being salesy.
A sphere/network that produces consistent referrals.
Confident, authentic interactions that build trust
Systems tailored to fit their personal style and workflow.
More listings signed through clear, effective, and confident consultations.
Higher conversion rates from conversation to closing.
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Market Centers Who Work With Us See:
Equipping your agents to cap faster, stay engaged, and produce consistently.
A plug-and-play Director of Sales approach without extra management overhead.
Proven systems that get agents to cap quickly and reliably.
Higher engagement across the “mighty middle” producer segment that improved loyalty and culture.
Accountability without burdening leadership.
More top-performing agents driving sustainable revenue growth.
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We focus on what actually drives production:
Conversations that convert:
Master the art of meaningful dialogue that naturally leads to business opportunities.
We help agents guide, not pressure.
We teach them to ask better questions, listen more deeply, and earn trust.
Coaching that feels collaborative:
Experience guidance that empowers rather than pressures, building authentic confidence.
Systems that support consistency:
Implement proven processes that work day after day, deal after deal.
Accountability that empowers:
Stay on track with support systems that motivate and inspire consistent action.
Let’s Talk About Your Goals.
The first step is simple: a conversation.
Market Center Leadership Testimonials
Agent Testimonials
How we got started
Level Up: Our Story
It happened by necessity.
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From Top Producers to Purpose-Built Partners
Level Up wasn’t born from theory—it was built by two industry veterans who saw a persistent gap in the market from different angles and decided to close it.
Rosalie Oquist brought over 30 years of real estate experience to the table, including 17 years as a top-producing Mega Agent and 10 years as a Team Leader in Keller Williams Market Centers across several states. She saw firsthand that while Market Centers invested heavily in recruiting and supporting new agents, there simply wasn’t robust support for the “Mighty-Middle”—agents who were producing and weren’t yet reaching their full potential.
She understood the true growth lever for Market Centers was helping those mid-range producers get the help and leverage they needed to break through.
Wallace Myers, meanwhile, built his own real estate team to over 275 transactions in a single year using the MREA-2 model—focused on high-level systems and strong support leverage instead of being agent-heavy. As he scaled to 467 annual transactions by adding and developing agents, he encountered the cost that comes with success and growth by adding agents: managing accountability, coaching demands, and all the pressures that come with being a rainmaker.
That led him to ask:
“Why should every mega agent have to carry the cost and headache of hiring and training their own Director of Sales, when one exceptional leader could drive results for multiple teams?”
He set out to find the answer, actively researching solutions and interviewing different models, systems, and expansion teams to see what was already available to “plug” his team into. He wanted a cost-effective, scalable approach that would serve as a true solution to this gap. What he found fell short: every model he evaluated felt too salesy, lacked intentionality, or failed to reflect the business-building mindset he valued. When it became clear that what he wanted didn’t exist, he committed to building it himself.
Originally, Wallace planned to focus on mega teams—offering a scalable, cost-effective Director of Sales solution. However, after meeting with Keller Williams Team Leaders, he quickly realized the real need wasn’t just at the mega-team level. It was even more pressing for the Mighty-Middle agents—the same agents Rosalie had been focused on serving for years:
“The Mighty-Middle agents are the real growth lever for Market Centers—that’s exactly where the opportunity is, and where they need more help and leverage. We set out to close that gap.”
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Both knew they didn’t want to solve this alone. Wallace spent nearly two years searching for the right partner who shared the same vision and commitment to doing this the right way.
Introduced through the Keller Williams network (after Wallace chased Rosalie for nearly a year, as he likes to joke), they quickly discovered—once they sat down together—that they were both wanting to solve the exact same industry problem in the exact same way.
Rosalie was already preparing to launch her own business to serve that niche. Their shared vision, complementary experience, and alignment in production, leadership, and coaching made the partnership inevitable.
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Level Up isn’t just another generic coaching program. It’s a purpose-built system designed to deliver consistent, repeatable results at scale:
A partnership model with market centers that acts as a true leadership extension—not an outside vendor. Leverage for Market Centers to work with the “Mighty Middle”
Intentional, structured conversations that deliver real value and help agents immediately implement change and increase production.
A disciplined focus to operational excellence, well-defined processes, strong support infrastructure, clear accountability to deliver results with the right people to maintain quality at scale
By investing in the right infrastructure and processes, they designed Level Up to be both scalable and highly personal—delivering meaningful, consistent results without sacrificing the human connection.
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Market centers gain high-impact leadership support without the financial burden that comes with hiring a Director of Sales.
Agents receive focused, daily engagement that turns middle-producing agents—including many who are already cappers—into consistent, high-level cappers, often capping within just a few months.
As demand grew, Level Up faced the best kind of problem: they had to slow down intake to protect quality, scaling carefully by adding the right people in the right roles to maintain the standards that made the program successful in the first place.
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As Rosalie puts it best:
“We want this program in every market center that needs help closing the gap for their mid-range producers. We believe this is the solution the industry has been missing.”
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“At Level Up, we’re not theorists or hype merchants. We’re operators who have done the work ourselves—hundreds of times over.”
“We built this because we know what didn’t work. And we’re committed to delivering the most effective, reliable leverage solution in the industry—one agent, one market center at a time.”
How We Work With You
We believe growth isn’t about salesy scripts and just making more calls. It’s about purposeful conversations and building real trust. We are not one-size-fits-all or high-pressure.
For Agents: Leading better conversations, building your reputation, and turning your network into real business.
For Market Centers: Equipping your agents to cap faster, stay engaged, and produce consistently.
Agents Who Work With Us See:
Sharper questions that guide discussions with genuine curiosity instead of being salesy.
A sphere/network that produces consistent referrals.
Confident, authentic interactions that build trust
Systems tailored to fit their personal style and workflow.
More listings signed through clear, effective, and confident consultations.
Higher conversion rates from conversation to closing.
Market Centers Who Work With Us See:
A plug-and-play Director of Sales approach without extra management overhead.
Proven systems that get agents to cap quickly and reliably.
Higher engagement across the “mighty middle” producer segment that improved loyalty and culture.
Accountability without burdening leadership.
More top-performing agents driving sustainable revenue growth.
Why Our Approach Works
We focus on what actually drives production:
Conversations that convert
Master the art of meaningful dialogue that naturally leads to business opportunities.
We help agents guide, not pressure.
We teach them to ask better questions, listen more deeply, and earn trust.
Coaching that feels collaborative
Experience guidance that empowers rather than pressures, building authentic confidence.
Systems that support consistency
Implement proven processes that work day after day, deal after deal.
Accountability that empowers
Stay on track with support systems that motivate and inspire consistent action.
Because when people feel understood, they choose to work with you.
Let’s Talk About Your Goals.
The first step is simple: a conversation.